The Trade Customer Service Program is designed for professionals seeking to enhance their understanding of international trade and excel in customer service for import-export operations. This program provides participants with the foundational knowledge necessary to effectively support trade clients, address challenges, and improve customer satisfaction in the global trade sector.
Participants will learn the principles and fundamentals of trade customer service excellence, explore import-export trade processes and regulations, and gain insights into payment methods in international trade. The program also covers practical aspects of managing trade customer challenges, structuring a customer service unit, and handling complex issues faced by both importers and exporters. This program is ideal for executive trainees, management trainees, and young graduates looking to build a career in international trade customer service.
Upon completion, participants will be equipped with the skills needed to navigate the complexities of trade customer interactions and provide an exceptional customer service experience in the international trade environment.
Upon completing the Trade Customer Service program, students will be able to:
The course is structured over two months, with each month featuring a carefully designed module that builds on the knowledge gained in the previous one, ensuring a steady and practical learning progression. The modules include:
Take the first step toward achieving your goals by enrolling in one of our certificate programs. Whether you’re looking to advance your career or develop new skills, we’re here to help you succeed.